Terms & Conditions

By accessing and using the website tractariautotase.ro, you agree to the following Terms and Conditions. If you do not agree, please do not use this website or our services.

1. Services

We provide towing services, roadside assistance, and vehicle transport services. All service requests are handled via phone or contact form and are subject to availability.

2. Service Availability

We strive to respond as quickly as possible; however, response times are estimated and may vary depending on traffic, weather conditions, road restrictions, and other external factors beyond our control.

3. Estimated Arrival Time Disclaimer

Any estimated arrival times displayed on the website or communicated by phone are based on average traffic conditions and typical route scenarios. These estimates do not take into account real-time traffic congestion, accidents, road works, weather conditions, or other unforeseen circumstances.

Arrival times are provided for informational purposes only and may vary depending on actual road conditions and location accessibility at the time of the request. We do not guarantee exact arrival times, and actual response time may be shorter or longer than the estimate.

4. No Guarantee of Exact Arrival Time

Any estimated arrival time provided by phone or online is for informational purposes only and does not constitute a binding commitment.

5. Liability Limitation

We are not responsible for any indirect, incidental, or consequential damages, including but not limited to delays, loss of time, loss of income, or damages caused by third parties or external circumstances.

6. Vehicle Condition

While we handle vehicles with care, we are not liable for pre-existing damage or hidden mechanical/electrical issues that may occur during transport if the vehicle is already in a compromised condition.

7. Client Responsibility

The client is responsible for providing accurate information regarding the vehicle condition, location, and accessibility. Incorrect information may result in delays or additional costs.

8. Pricing

Prices are provided individually based on distance, vehicle type, and situation. Final price is confirmed before service execution. Additional costs may apply if conditions differ from the initial information provided.

9. Force Majeure

We are not responsible for delays or inability to provide services due to force majeure events, including but not limited to extreme weather, accidents, traffic restrictions, strikes, or technical failures.

10. Order Acceptance

Service requests are considered confirmed only after phone confirmation by our team. Submitting a form does not guarantee service acceptance.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

12. Contact

For any questions regarding these Terms & Conditions, you can contact us at:
📧 dracultowing@gmail.com